Refund & cancellation policy

Purchases and cancellation

Packages are one-time purchases for the duration shown at checkout. They do not automatically renew. Closing an unpaid checkout does not cancel a payment already submitted. Check your institution’s payment history before purchasing again.

Request a refund

Provide your receipt reference, transaction ID, institution and reason for the request. We aim to review requests within 7 business days; provider processing may take longer. A request does not guarantee approval.

Contact support@sabbirmms.com.

For payment issues, duplicate charges, or problems accessing your purchased package, contact our support team with your receipt reference, transaction ID, institution name, and a description of the issue. Refund requests are reviewed individually. Submitting a request does not guarantee approval. For purchases processed through Paddle, Paddle’s Buyer Terms, Refund Policy, and applicable mandatory consumer rights apply. You may also request payment assistance at https://paddle.net. A full refund may result in the removal of access associated with that purchase. Partial refunds are reviewed separately. Refunds do not delete your institution’s questions, students, or exam history.

Paddle purchases

Paddle is the Merchant of Record for purchases processed through Paddle. Its buyer terms, refund policy and applicable mandatory consumer rights apply. You may also request assistance at Paddle support. See Paddle’s refund policy.

Access after a refund

A full refund may end access associated with that purchase. Partial refunds are reviewed separately. Refunds do not delete institution questions, students or exam history. Subsequent purchases are assessed separately.